Patient Info

Admission

Before you are admitted to the hospital, an admission counselor will call you to obtain preliminary information, provide important information regarding your hospital stay and answer your questions. Your doctor also may schedule routine medical tests, such as laboratory tests or X-rays, before your hospitalization. Other routine tests may be done on the day of your admission.

Discharge

If you need skilled nursing care or physical therapy at home, Home Care Manager will help you arrange this service if medically necessary. We also will arrange ongoing hospitalization at a skilled nursing facility or rehabilitation hospital if needed.

If you are not physically able to return home when you are ready to leave the hospital, you may require acute rehabilitation or skilled nursing care in another facility. If your doctor thinks you will need this kind of care, you may wish to visit several facilities before your admission. Our staff can assist you with the process.

Visiting Guidelines

You can help us help your loved one. Please follow the guidelines.

• Limit  ICU (Intensive Care Unit)  visitors to two at the patient’s bedside during regular visiting hours (until quiet hours). More than two visitors are permitted in the PCU (Progressive Care Unit) , but in all cases, nurses may limit visits to help your loved one rest and heal
• Exchange visitors and information in the waiting areas, not at the bedside or in doorways
• Use the waiting area when not visiting in the patient’s room to help limit traffic in hallways, doorways and the unit itself. This helps us comply with all fire and safety regulations and patient confidentiality rules
• Use hand sanitizers on the wall near the door of each room when entering and leaving; infection control guidelines are set to help patient recovery – GEL IN and GEL OUT
• Do not bring live flowers, plants or animals into ICU (flowers are permitted in the PCU) but balloons are also not permitted in Cardiac patient wings, cards and photographs are welcome
• Do not eat or drink in the ICU (food and drink are allowed in the PCU)
• Limit cell phone use and keep conversations in a quiet tone; set phone ringers on low volume or vibrate
• Consider the risk to ICU patients and the need for your visit if you have a fever or symptoms of an infectious illness (cold, flu). If you might be ill, reschedule your visit
• Provide direct supervision for children; for safety reasons, please keep toddlers and infants at home
• Rest and take care of yourself so you’re in the best possible health to help your loved one’s recovery

Patient Rights

Care:

• Right to access to care and clinical records.

Privacy and Confidentiality:

•  Right to respect, personal dignity, privacy and confidentiality.

Communication:

• Right to communication about special preferences, spiritual and cultural needs.

Safety and Security:

• Right to safety and security from physical abuse or neglect.

Preference:

• Right to refusal of treatment.
• Right to seek a second opinion on his/her medical conditions.

Consent:

• Right to consent.

Information & Education:

• Right to information on expected cost.
• Right to information on hospital rules and regulations.
• Right to know the identity of individual providing service to him/ her.
• Right to information and education about plan of care and their health care needs.

Right to Redress:

• Right to complaint and on how to voice a complaint.

Patient Responsibilities:

Honesty In Disclosure:

• To provide complete and accurate information about his/ her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to his/her health.
• To provide complete and accurate information including full name, address and other information.
• To provide correct and truthful history.

Treatment Adherence:

• To ask questions when he/she does not understand what the doctor or other member of the health care team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipate problem in the following prescribed treatment or considering alternative therapies.
• To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
• To attend follow up appointment as requested.
• Not to take any medications without the knowledge of doctor and health care professional.

Abide With Rules:

• Abide by all hospital rules and regulations:
• Comply with the No-smoking policy.
• Comply with the visitor policy to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy, and safety. Weapons are prohibited on premises.
• Treat hospital staff, other patients and visitors with courtesy and respect.

Conduct:

• Not to give medications prescribed for him / her to others.
• To pay for services billed for in a timely manner as per the hospital policies.
• To respect that some other patient\’s that medical condition may be more urgent that yours and accept that you doctor may need to attend them first.
• To respect that admitted patient and patients requiring emergency care take priority for your doctor.
• To follow the prescribed treatment plan and carefully comply with the instructions given.
• To accept, where applicable, adaptations to the environment to ensure safe and secure stay in hospital.
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.

Transparency and Honesty:

• Provide complete and accurate information for insurance, claims and work with the hospital and physician billing offices to make payment arrangements.

Communication:

• To communicate with the health care provider if his/her condition worsens or does not follow the expected course.

Intent For Health Promotion:

• Do everything in my capacity to maintain healthy habits and routines that contribute to good healthy, and take responsibility for my health. To understand the charter or rights and seek clarification, if any.